Last Updated: October 5, 2026

At Electro Store, we want you to have a smooth shopping experience. If you receive a damaged, defective, incorrect, or eligible product, you may request a return or replacement according to the conditions mentioned below.

1. Return Eligibility

A return request may be accepted if:

• You received a damaged product

• You received a defective product

• You received an incorrect product

• The product is missing accessories or components

• The product qualifies for return under its applicable product policy

Return requests should generally be submitted within 7 days of delivery.

2. Products That May Not Be Eligible

Certain products may not be eligible for return due to their nature, including:

• Products damaged after delivery due to misuse

• Products with missing accessories or original packaging

• Products showing signs of unauthorized modification

• Products damaged due to improper installation or handling

• Products specifically marked as non-returnable

Eligibility may vary by product.

3. Return Process

To request a return, contact our customer support team with:

• Order number

• Product name

• Reason for return

• Photos or videos showing the issue, where applicable

Our team may review the request before approving the return.

4. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us as soon as possible after delivery.

We may request photographs, videos, packaging details, or other information to verify the issue.

After verification, we may offer a replacement, return, refund, or another appropriate resolution.

5. Refunds

Once a return is approved and the product has been received and inspected, the refund will be initiated through the applicable payment method.

Depending on the payment provider or bank, the refund may take several business days to appear in your account.

6. Replacement

Where applicable, Electro Store may provide a replacement instead of a refund.

Replacement availability depends on product stock and eligibility.

7. Cancellation

Orders may be cancelled before shipment, subject to our order processing status.

Once an order has been shipped, cancellation may not be possible and you may need to follow the applicable return process.

8. Shipping Charges

Shipping and return charges may vary depending on the reason for the return and the applicable product policy.

For products confirmed to be defective, damaged, or incorrectly delivered, Electro Store may cover eligible return shipping costs.

9. Warranty

Some electronic products may be covered by a manufacturer's warranty. Warranty claims may be handled directly by the manufacturer or through an authorized service center.

Please check the warranty information provided with your product.

10. Contact Us

For return, replacement, or refund assistance, contact:

Electro Store
Email: support@electrostore.example
Phone: +91 00000 00000
Address: 123 Electronics Market, New Delhi, India